Skip to content
The UK's only independent think tank devoted to higher education.

Promoting Civic Action through Service Learning

  • 3 June 2025
  • By Ben Lishman

***HEPI and the UPP Foundation will host a free webinar tomorrow, Wednesday 4 June at 1pm on embedding employability and civic action into the curriculum. There is still time to register your place: Sign up here***

  • By Dr Ben Lishman, Associate Dean for Students, College of Technology and Environment, London South Bank University.

London South Bank University (LSBU) launched its Energy Advice Centre (EAC) in January 2023. The concept was a simple one. The energy crisis of the previous year had seen average household gas and electricity bills increase by 54% in the spring and a further 27% that autumn. The University already had well-established legal and small business advice clinics, so why not expand the concept to have students in our College of Technology and Environment provide local residents with energy-saving advice?

With grant funding from the UPP Foundation, we have created a database of advice and ideas, which we share through a website and a drop-in clinic where local residents can talk directly to our students. The students answer questions, make suggestions for domestic changes which will reduce bills, and remove layers of complexity around domestic energy. 

One of Bridget Philipson’s five priorities for reform of the higher education system is that universities play a greater civic role in their communities. With 15% of our local borough affected by fuel poverty, the Energy Advice Centre (EAC) is making an active and meaningful contribution to LSBU’s civic mission and our commitment to reducing the university’s carbon use.

Through the website, our Elephant and Castle drop-in clinic, and winter workshops held in Peckham, Camberwell and Canda water, our student advisors have, to date, provided bespoke and detailed advice to over two hundred and fifty homes, as well as schools and SMEs. By providing information and guidance on issues such as improving energy efficiency, fitting insulation, installing solar panels and applying for home improvement grants, we estimate that the Energy Advice Centre has enabled savings of £75,000 on energy bills so far – and much of the advice we’ve given should provide savings for years to come.

The impact of our work has been noticed locally, with Southwark Council making the Energy Advice Centre its official Green Homes Service, providing funding that has allowed the centre to continue once the initial grant from the UPP Foundation had been spent.

It’s not only local residents who benefit from the Centre. In addition to being paid for their time, working at the EAC provides students with the opportunity to engage in civic activities while developing work-ready skills through applying learning from the classroom into the real world. This has enabled a number of the thirty students who have worked for the EAC so far to get jobs in professional energy advice, net-zero buildings research, and jobs in sustainability across their sectors.

I’m thrilled that the UPP Foundation, having seen evidence of the effectiveness of the model, has provided us with further funding to develop a toolkit, which provides guidance on how other universities can develop their own energy advice centres. We are now working with three initial partner universities – Wrexham University, University of Reading and Kingston University London – to set up their own centres. We think there’s a need for a national network of these centres, sharing good ideas, and we want to share what we’ve learned.

If you would be interested in exploring how to set up an energy advice centre at your own institution, the toolkit is being made available on the UPP Foundation’s website. At 1pm on 4th June, HEPI is also holding a webinar on how initiatives such as the EAC can be used to embed employability and civic engagement in higher education.

Get our updates via email

Enter your email address to subscribe to this blog and receive notifications of new posts by email.

Leave a Reply

Your email address will not be published. Required fields are marked *